Returns Policy

 

RETURNS & EXCHANGES

Making a purchase indicates that you have acknowledged, understood, and agreed to the following Terms & Conditions. We are committed to making your shopping experience enjoyable. Please read this policy carefully before placing an order.

CLOTHING

Exchange & Return Policy

  • No Exchange, Return or Refund is applicable on sale items priced at ₹1,999 or below for orders placed on or after 2:00 PM on 23 July 2026.

  • For all other eligible products, we offer Size exchanges within 7 days of delivery. Subject to availability.

Eligibility

To be eligible for a return or exchange, the product must:

  • Be unused and unwashed.

  • Have all original tags attached.

  • Be returned in its original packaging.

  • Be free from any stains, odours, perfume, alterations, or damage.

Return & Exchange Limit

Returns and exchanges are permitted only once per order. Any product that has already been exchanged or returned once will not be eligible for any further return or exchange, regardless of the reason.

Exchange Charges

  • During sale events, a ₹200 exchange fee is applicable per exchange request.

  • The customer will be responsible for courier charges applicable on any additional exchange requests where permitted.

Damaged or Defective Products

If you receive a damaged or defective product, please share clear photographs with us via WhatsApp within 48 hours of delivery. We will replace the product (subject to availability). If the same item is unavailable, you may choose another product of the same value.

Please Note: We do not offer cash refunds under any circumstances.

Additional Terms

  • All exchange requests for purchases made via shopbythebay.com, WhatsApp, or Instagram (@shop.bythebay) must be submitted within 7 days of delivery through our Returns Portal.

  • During sale events, exchanges are chargeable at ₹200.

  • The replacement product must be of equal or higher value than the exchanged item. Any price difference must be paid by the customer.

  • If the requested size is unavailable, we will issue Store Credit, valid for 180 days from the date of issue.

  • Products from the Autumn Winter Collection are eligible only for a size exchange of the same product.

  • If a returned item does not meet our eligibility criteria, it will be sent back to the customer at the customer's expense.

  • We reserve the sole right to determine whether a returned product is in saleable condition.

JEWELLERY & ACCESSORIES

All jewellery and accessory sales are final.

Due to the delicate and personal nature of these products, returns, exchanges, and refunds are not accepted.

  • Jewellery is a personal and intimate accessory, and we cannot guarantee that returned items have not been worn or tampered with.

  • To maintain hygiene, quality, and brand integrity, returned jewellery cannot be restocked or resold.

RETURNS PORTAL

For orders placed via shopbythebay.com, WhatsApp, or Instagram (@shop.bythebay), all return and exchange requests must be submitted through:

https://shopbythebay.com/apps/return_prime

For any assistance, please email support@shopbythebay.com within 7 days of delivery.

CANCELLATION POLICY

Once an order has been placed, it cannot be cancelled.

If you require assistance, please contact us via WhatsApp at +91 95990 66361 with your Order Number. Please note that once an order has been shipped, it is not eligible for cancellation.

You will receive an email notification once your return or exchange request has been processed.