Returns Policy

RETURNS & EXCHANGES

Making a purchase indicates that you have acknowledged, understood, and agreed to adhere to the following terms and conditions. We are committed to making your shopping experience enjoyable. Please read through the following terms & conditions prior to making a purchase.

We only provide exchanges of the goods once sold. We have a strict no-return and no-refund policy.

For items purchased at shopbythebay.com / Whatsapp / shop.bythebay instagram handle, all exchanges must be submitted on this link - https://shopbythebay.com/apps/return_prime  within 7 days of receiving your item(s).

To be eligible for exchange, item(s) must be sent back in sale-able condition, in its original packaging with tags attached. The item must be new, not worn, unaltered, and free of any odors or fragrances.

The items from "Autumn Winter" collection are only eligible for “exchange in size” of the same product.


In case of an exchange, the new product value must be equal or more than the exchanged product.

In case the size you have requested is not available we will offer you "store credit" to buy something else within 30 days of issue.

We offer one free exchange within 7 days of delivery of the article. The customer is liable to pay the second return pick-up courier charges in case of a second exchange.

Exchanges on "sale" items are chargeable at Rs 150/-

For items purchased at shopbythebay.com / Whatsapp / shop.bythebay instagram handle, all exchanges must be submitted within 7 days of receiving your item(s). To be eligible for exchange, item(s) must be sent back in sale-able condition, in its original packaging with tags attached. The item must be new, not worn, unaltered, and free of any odors or fragrances.

If the item(s) do not fit these requirements, it will be sent back to the customer at his/her expense. We reserve the right, at our sole discretion, to determine if returned merchandise is in sale-able condition. Please submit a request at support@shopbythebay.com within 7 days of purchase.

As mentioned under the "wash and care section", we recommend dry cleaning only to ensure longitivtiy and we aren't liable for any damage if cleaned otherwise. 

SALE ITEMS
Exchanges on "sale" items are chargeable at Rs 150/-

Discount coupons are not valid on exchange orders.

Only "one" discount coupon or credit note can be used on a single purchase. 

DAMAGED PRODUCTS
If you have received a damaged or wrong product, please WhatsApp us immediately on +91-9599066361. You will receive an email notification once your item is received back at our Delhi Warehouse. Please allow 7-14 business days for all exchanges to be processed.

The cost of shipping in case of exchange will be paid by the customer.

CANCELLATION OF ORDER
You can cancel your order within 24 hours of ordering. Please WhatsApp on +91- 9599066361 or email us at support@shopbythebay.com to request a cancellation with your Order Number. You will not be able to cancel the order by yourself on the website.

You will receive an email notification once we have issued your exchange.